Sweet Jeebus I’m glad I don’t live in Britain full-time, the broken bureaucracy would drive me to drink!
I’ve tried three times to get Mam’s mobile number transferred to a new SIM, both on EE’s website and their telephone system, and none of it works as it should. Telephone customer services here just consists of mashing some menu options for a while followed by “we’re experiencing high call volumes at the moment” amid some generic pop music rendered unlistenably by the poor quality VOIP.
Also attempted to contact The Pru to stop being spammed every couple of months with the exact same letter. You’d think that wouldn’t be too difficult for one of the UK’s largest insurance companies would you? Nope, two call transfers from a Scottish call center to India led to increasing confusion over what I actually wanted, until I lost confidence in what I actually wanted to achieve and hung up.
Not to mention the annoyance that EVERY FECKING WEBSITE you visit prompts you to accept cookies and tells you that they take your privacy seriously. Don’t bother, our phones and smart speakers are recording us anyway and social media algorithms know you’re pregnant before you do so let’s not get caught up with privacy, eh?
I’m going to end up doing a Victor Meldrew and rocking up to the EE store in person to actually get in front of a human being that has access to the IT systems needed to move a phone number. Or failing that Mam is going to have to get used to a new number.
</rant>
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