Well I’ve had enough of doing my own IT support at home and pulled the pin on my 2degrees broadband.
I get a nice steady 100Mbps fibre connection when I plug my laptop into the cheap & nasty plastic German FRITZ! (yes seriously, it even has the exclamation mark) router supplied by 2degrees. I also get amazing coverage round the house with my Google Nest wifi devices. But do I get fast Internet access through the two? Do I balls!
Just spent 15 minutes on hold with 2Degrees Support to get hold of my broadband password so I could do some troubleshooting, then left my number and not had a call back after an hour. That’s pretty sucky customer support, sadly. It always winds me up when telephone support lines give you the “we’re dealing with higher than normal call volumes” as an excuse for leaving you hanging. Is it bollocks higher than normal – be honest and just admit you don’t have sufficient staff to meet demand, all to keep costs down and profits up. If more people switched to a different provider that is properly resourced you can bet your arse they’d be recruiting.
Now they’re officially getting Bodecotted (that’s just regular boycotting but by the Bodecott family, who keep our grudges longer than high court judges)
A quick search on Glimp.co.nz for offers and discovered that NOW Internet are currently offering 900Mbps Unlimited Fibre with free router on a 12 month contract for only $85 per month, considerably cheaper than the current 2degrees plan.
Now waiting on the new provider’s router and keeping the fingers crossed that it works better than the “on the FRITZ!” crap I’m getting rid of.
bodecott.blog 